Privacy policy

Last updated: November 11, 2026

This policy explains how Pacvona (“we,” “us,” or “our”) handles personal information when you visit pacvona.com or place an order. Pacvona is the data controller for the information described here. You can reach us at info@pacvona.com or by mail at 12326 Greencanyon Dr, Houston, Texas 77044, United States.

Information we collect
We collect information you give us directly: your name, email address, shipping address, phone number if you provide it, and payment details needed to complete a purchase. We also collect information automatically when you use the site: your IP address, browser type, device information, pages you visit, and how you arrived at the site. If you contact us, we keep a record of that correspondence.

We do not collect government identification numbers, precise geolocation, biometric data, or health information. We do not knowingly collect personal information from anyone under 16.

Why we use it
We use your information to process and ship orders, send order confirmations and tracking updates, handle returns and refunds, respond to questions, and maintain the security of the site. We also use order history and site usage data to improve our product selection and site experience. With your consent where required, we send marketing emails; you can opt out at any time using the unsubscribe link in the email.

Legal bases (for visitors in the European Economic Area, the United Kingdom, and Switzerland)
Where data protection laws require a legal basis, we rely on: performance of a contract (to fulfill your order), legitimate interests (to operate and improve the store, prevent fraud, and communicate about your order), consent (for marketing emails and non-essential cookies), and legal obligation (to keep tax and transaction records).

Sharing
We share personal information only with service providers that help us run the store: payment processors, shipping carriers, email delivery platforms, and analytics and advertising platforms, including Google, to measure campaign performance and serve relevant ads where permitted. These providers receive only the information needed to perform their function and are not permitted to use it for their own marketing. We do not sell personal information, and we do not share it for cross-context behavioral advertising without your consent.

Cookies
We use cookies and similar technologies for essential site functions (such as keeping items in your cart and remembering your session), for analytics, and—where you have consented—for marketing. You can block or delete cookies through your browser settings. Blocking essential cookies may prevent checkout from working.

Retention
Order and transaction records are kept for seven years to meet tax and accounting requirements. Account information is kept while your account remains open, and for a reasonable period afterward if you close it. Marketing contact data is kept until you unsubscribe. Site analytics data is kept in identifiable form for no longer than 26 months.

Your rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion, request restriction of processing, object to certain processing, or request a portable copy of your data. California residents also have the right to know what categories of personal information we collect and disclose, the right to opt out of the sale or sharing of personal information (we do not sell or share for cross-context behavioral advertising), the right to limit the use of sensitive personal information (we do not collect sensitive personal information), and the right not to be discriminated against for exercising these rights. To make a request, email info@pacvona.com with “Privacy Request” in the subject line. We will verify your request using the email associated with your order or account and respond within the time required by applicable law. If you are in the European Economic Area, the United Kingdom, or Switzerland, you also have the right to lodge a complaint with your local supervisory authority.

International transfers
Pacvona operates from the United States. If you access the site from outside the United States, your information will be transferred to and processed in the United States. Where required, we use appropriate safeguards such as Standard Contractual Clauses for transfers from the European Economic Area, the United Kingdom, and Switzerland.