Refund policy

Last updated: November 11, 2026

We accept returns within 30 calendar days of delivery for any reason—whether the fit is not right, you changed your mind, or something arrived with a defect. You do not need to explain why you are returning an item, and we do not require a return authorization number before you send it back.

Condition of returned items
Items must be unused, with the original packaging and any included tags or inserts. We inspect returns when they arrive. If an item shows signs of wear, washing, or damage caused after delivery, we may decline the return or issue a partial refund, and we will explain the reason in writing.

Return shipping
Return shipping is free for customers in the contiguous United States. We provide a prepaid return label with every order. There is no restocking fee and no deduction from your refund for return shipping.

How to start a return
Email info@pacvona.com with your order number and the item you want to return. We will send a prepaid label and the return address. You can also use the contact form at the bottom of our Contact Us page. Please do not send returns to any address other than the one we provide, as that can delay processing.

Return address
12326 Greencanyon Dr, Houston, Texas 77044, United States

Refund timing
Once your return reaches our facility, we inspect it and process the refund within 1–2 business days. The refund is issued to your original payment method. Your bank or card issuer typically posts the credit within 7–10 business days after we process it, though some institutions take longer. We will send you an email when the refund is issued so you know it is on the way.

Exchanges
We do not operate a traditional exchange program. If you want a different size or color, the fastest route is to return the original item for a refund and place a new order. That way you are not waiting for us to receive and inspect the first item before the replacement ships.